Ask a super-admin with access to MailerSend to check possible reason for suppression: https://app.mailersend.com/activity

First-click attribution assigns a sale to the first ad that a customer clicked on, even if subsequent ads actually lead to the purchase. If a customer clicks on Ad 1 but doesn’t buy, the ad platform might show another variant to maintain engagement. Regardless of which ad ultimately leads to the purchase, the sale is attributed to Ad 1.

Example:

If customer had an issue wherein they are seeing sale on a product which they are running an Advertisement with however when they look at the Ads Manager, it attributed the sale on a different Advertisement which is advertising a different product. When this happens, explain to the customer that their Ads Manager is doing a first click attribution hence will attribute the sale on the first ad being clicked on. This means that the Ad platform will display multiple Ads to the buyer to encourage conversion over a specific period. When they see Ad 1 for example and clicked on it, the Ad platform will recognize their interest. If they don't convert or make a purchase, the Ad platform will show another variant to keep them engaged. Once they have proceed with conversion/purchasing, the ad platform will still attributed the sale to the first Ad being clicked on.

A user might see and click on a TikTok ad from a campaign but then leave without making a purchase. Later, the same campaign appears on Facebook using the same IP address, email, etc., and this time, the user clicks and makes a purchase. Both TikTok and Facebook will attribute this sale.

Is your Ads Manager showing more results than you expected? Sometimes, other tracking apps, like third-party pixels, can cause this. Even the Ads platforms have their own tracking.

Some examples of other third-party Pixel tracking app, that needs to be removed, are 👇

and many more.

Add these two scripts:

Set the default value under your Purchase > Settings > Value to US Dollar (USD $):

Consent mode typically controls how user data is shared with third parties, including Facebook and Google. If enabled, it restricts the sharing of data, which can impact analytics and advertising results.

Let the customer run script as mentioned in this GH repo on their device to check for ISP block:

https://github.com/vercel-support/vercel-connect-debug

Possibly Releasit COD Form app installed on Shopify? EasySell COD Form could also be sending data.

Please know that we send the data instantly to your ads manager you can confirm by checking in our reporting panel however ads managers are not real-time. The delay could be between 10 minutes to a couple of hours. But eventually, all of your sales for today will be tracked there.

It's really simple, we don't intend to replace your ads manager with thrid-party dashboard and for that reason you are not required to set any UTM's on your ads with us. We make sure to capture all conversions that occure on your store accurately (Page view, Content View, Add to cart, Initiate checkout and Purchase) and then provide it directly to your pixel. So all the conversions we capture on your store, we send to your pixel directly. Then your ad platform receives the conversions, continues to process the data, match the data with according adset/campaign and then it gets attributed in your ads manager for you to analyze it and make informed decisions. Also it means you will have better attribution, as your ad platform can make use of the advanced matching, to better match your conversions with right ads. So you will have the most accurate reporting, and a clear picutre of your performing ads. One more benefit of this approach is that with time both your pixel and ad platforms get optimized, which means that your ad platform learns to target right audience for you, so you can scale. This is the reason we don't intend to replace your ads manager with some third-party dashboards, beacuse third-party dashboards are not capable of such accurate attribution your ads manager is, because those dashboards rely heavily on UTM's which are limited. One simple limitation would be customer changing devices, UTM's can't track that, which your ad platform can still make use of the advanced matching they have, and still match those conversions with ads that converted them. This is the reason we guarantee in our accuracy, as we work alongisde your ad platform, and we also strive to optimize and improve it in the process of tracking. So with us you get both accurate tracking and pixel optimization.

Our reporting pannel is just a complementary tool which can be used alongside your ads manager. It is real-time, while your ads manager is not, but it is limited comparing to your ads manger, and should never be used to make informed decisions. The limitation is that it realies on UTM's so it can never be as accurate with reporting as your ads manager can, because it lacks advanced mathching that your ads manager has. It can however be used alongside the ads manager, if you need real-time reporting at a certian time, to make ceritan decisions faster. But we still advise to refer to your ads manager most of the times for making informed decisions.

This could be because, the details you have provided is incorrect. Please double check everything especially the Pixel ID.

If you are sure that Pixel ID is correct then you just need to generate a new access token on your Ad platform then paste the new Access token on our app.

This just means that we are currently reviewing your store, usually we send collaborator request to your Shopify store right away, as long as you provided the correct collaborator request.

Once we sent out the collaborator request, you will receive a message/email from us that we sent it and then add instruction on the message how to accept it.

In the event that you accepted the collaborator request we sent out, we will move forward with store integration (this is the process of integrating your store to our service for tracking)

Follow these steps to obtain your 4-digit code.

To accept the collaborator request, please visit Shopify "Settings" then go to "Users and Permissions", from there, look for "Collaborators to accept our request".

There could be number of reasons why your store status is "awaiting". Most common reasons are:

You can't delete a store on our app, but you can archive it.

To do that, kindly turn off the status of your store on our app then go back to Store Tab and you should see "archive" button beside your store name.

This should hide/archive your store on the interface.

For Shopify stores, this is a normal occurrence as we don't expose Pixels on Pixel helpers.

On the other hand, as for Funnelish, you should always see Pixel on Pixel helpers.

Please make sure you are looking at same pixel you connected with us within your ads manager.

Also very important, you must make sure that your columns in your ads manager are set under 'Page Event' and not under 'In app', to ensure data appears.

We cannot track initiate checkout for external checkouts.

Yes, please ask solutions team to resolve this for client.

We dont track like the other pixels, we start tracking from the moment they sent our campaign and the moment customer triggers a flow

5 metrics View product / Active on site (Pageview)/ Added to cart / Started checkout / place order /

Simple answer, just like any other conventional tracking app Klaviyo, being a native tracking can lost some data on the process which result in much more difficult scaling with campaign/flows. With wetracked.io, we do certain techniques to make sure we maintain correct and we send more data which allows for more accurate tracking.